At CRS Central, we value the relationships we build with our hotel partners and aim to operate with complete transparency in all aspects of our service engagement. The following policy outlines the terms under which clients may request cancellation of their services with CRS Central.
We encourage all clients to read this policy carefully before entering into a service agreement. If you have any questions, please contact us directly at info@crscentral.com before signing.
Cancellation of Services
- Written Notice Required: Clients who wish to cancel their service engagement with CRS Central must provide a minimum of thirty (30) days' prior written notice. Verbal notices or informal communications will not be accepted as valid cancellation requests.
- Lock-In Period Applies: Cancellation requests are only valid after the completion of the agreed lock-in period, as specified in your individual signed service agreement. The duration of the lock-in period varies based on the terms of each agreement.
- Cancellations During Lock-In Period: Any cancellation request submitted during the active lock-in period will not be accepted, unless CRS Central agrees otherwise in writing on a case-by-case basis.
- Billing During Notice Period: CRS Central reserves the right to continue billing for the full duration of the thirty (30) day notice period, regardless of whether services are actively utilized during that time.
How to Submit a Cancellation Request
All cancellation requests must be submitted in writing through one of the following official channels:
- By Email: info@crscentral.com
- Please include your hotel name, service agreement reference, and a brief statement of your intent to cancel.
- Cancellation requests submitted through any other channel — including verbal communication, WhatsApp messages, or social media — will not be considered valid.
General Terms
- Policy Modifications: CRS Central reserves the right to modify this Cancellation Policy at any time, subject to applicable laws and any obligations arising from signed client agreements. Changes will be communicated to existing clients as appropriate.
- Conflict Resolution: In the event of any conflict or inconsistency between this Cancellation Policy and the terms of your signed service agreement, the terms of the signed agreement shall prevail.
- No Retroactive Changes: Modifications to this policy do not apply retroactively to cancellation requests already submitted and acknowledged.
Contact Us
If you have questions about this Cancellation Policy, your lock-in period, or the cancellation process, please reach out to us before submitting a formal request. We are always happy to discuss your situation and explore solutions.
Email: info@crscentral.com
Phone / WhatsApp: +66 (0) 990 143 142
Website: www.crscentral.com