Refund Policy

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All refunds are processed strictly in accordance with our Cancellation Policy and the specific terms agreed upon in writing at the time of booking.

• Refunds will be issued in the same mode of payment originally used. For example, if payment was made via bank transfer, the refund will be credited to the originating account; if by credit/debit card, the refund will be returned to the same card.
• Refund processing time: 7–14 working days from the date of written cancellation confirmation, subject to your financial institution's timelines.
• Any transaction fees or charges levied by third-party payment gateways are non-refundable.
• Partial refunds, where applicable, will be calculated pro-rata in accordance with the booking contract.
• CRS Chauhans Hideaway will not be responsible for delays in refund processing caused by incorrect bank details provided by the client.

Disputes regarding refunds must be raised in writing within 30 days of the refund notification by contacting gm.hideaway@outlook.com.